FAQ
What is NAYA NALU's approach to sustainability and ethical manufacturing?
At NAYA NALU, our commitment to sustainability and ethical manufacturing is reflected in our choice of fabric as well as packaging.
Fabric
Our swimwear is made from high-quality, sustainable materials, including REPREVE®, a fabric that is created from recycled plastic bottles. REPREVE® has transformed over 20 billion plastic bottles into eco-friendly fabrics and is trusted by major brands such as Patagonia, The North Face, and Levi's in their sustainable product lines. Partnering with REPREVE® aligns with our dedication to reducing environmental impact and promoting a circular economy.
Packaging
We adopted an eco-friendly packaging approach. In order to minimize waste, we have opted for a single bag instead of traditional boxes. While our packaging bags may resemble traditional plastic bags, they are actually made from plants and are 100% compostable within a mere 180 days.
Additionally, we adhere to strict standards of ethical manufacturing, ensuring fair labor practices and environmentally responsible production throughout our supply chain. We strive to minimize our carbon footprint and embrace sustainable practices at every stage of our swimwear production.
What materials are NAYA NALU swimwear made from?
Our swimwear is made from high-quality, sustainable materials, including recycled nylon and other eco-friendly fabrics. Each piece is designed to provide both comfort and durability while minimizing our environmental impact. Our fabrics are breathable, quick-drying, and contain UV protection.
Are NAYA NALU swimwear pieces suitable for different body types?
Yes, our swimwear is thoughtfully designed to cater to a diverse range of body types.
Most of our designs are equipped with adjustable straps and innovative details to adapt to various body shapes, creating a customizable fit that promotes comfort and confidence. We offer a wide range of styles and sizing options to ensure every woman can find the perfect fit that makes her feel beautiful and empowered.
If you cannot find your size, please feel free to reach out to our customer service team, as we would love to continue refining the sizing options to better accommodate our customers.
Is the packaging sustainable?
Yes of course! We adopted an eco-friendly packaging approach.
In order to minimize waste, we have opted for a single bag instead of traditional boxes.
While our packaging bags may resemble traditional plastic bags, they are actually made from plant-based materials that are 100% compostable within a mere 180 days.
How do I care for my NAYA NALU swimwear?
To preserve the quality and longevity of your NAYA NALU swimwear, we recommend hand-washing with a mild detergent and allowing it to air dry.
Avoiding prolonged exposure to direct sunlight and harsh chemicals will help maintain the vibrant colors and elasticity of the fabric.
Do you ship internationally?
Yes, we offer international shipping to a wide range of destinations. Please visit the shipping policy page for more information on international shipping options, including shipping rates and delivery times.
What is your return and exchange policy?
We accept returns within 14 days of purchase, provided that the hygiene sticker remains attached and the swimwear is in its original, unworn condition.
Please note that the return shipping fee is not covered by NAYA NALU.
To receive a full refund, the swimwear must be returned with all tags and packaging intact. We strive to ensure that our customers are satisfied with their purchases, and we appreciate your understanding of our return policy to maintain the quality and hygiene standards of our products.
How can I track my order?
Once your order is confirmed, you will receive a shipment confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
How do I contact NAYA NALU's customer service?
Our dedicated customer service team is available to assist you with any inquiries or concerns. You can reach us via email at info@nayanalu.com or through the contact form on our website.
Are there any upcoming collections or designs in the pipeline?
Yes, we are constantly working on expanding and improving our swimwear line. We are dedicated to staying on top of trends and customer preferences, and we love to introduce new designs that are both stylish and functional.
In addition, we are always open to feedback and suggestions from our customers. We welcome any feedback to help us further refine our designs and sizing to accommodate different body types and provide an even better swimwear experience for our customers. Your input is invaluable in shaping the future of NAYA NALU.
Please feel free to contact our customer service team with any suggestions or feedback.